A Managers Safeguarding Level 5 Qualification

Managers Safeguarding Level 5 Qualification

Having a strong safeguarding strategy should be at the heart of all social care practice. However, many services fail to deliver a preventative approach to safeguarding and instead have a disproportionate approach to protection, are predominately reactive and fail to learn from mistakes. Systematically applying the 6 key principles of safeguarding can help cultivate a reflective service that learns and develops from its errors and near misses.

This course will prepare managers to have a strategic view of safeguarding in their own service. It will help them to determine the links between strength-based approaches, positive risk taking and Making Safeguarding Personal. It will help managers to understand the broader role of risk assessments as well as how to adopt creative approaches to fostering a shared vision and competency in their own teams. It will encourage managers to focus on quality of life, working preventatively, understanding proportionality and fostering stronger partnerships that will strengthen their safeguarding service.

Through group discussion and assessed work, the Managers Safeguarding Level 5 course delegates will develop a range of safeguarding strategies and a prevention plan.

This course is accredited with Advantage Accreditation Body to a Level 5. Candidates must complete all assessed work to pass the course. The course is delivered over two days and learners must attend both dates.

Course Information Sheet

Download the course information sheet here

Who should attend the Managers Safeguarding Level 5 course?

This course is suitable for managers and senior managers. Staff attending should have already completed a basic understanding of safeguarding and should have some strategic/management responsibility in the service they work in.

What resources would be made available to the course attendants?

Candidates will receive:

• Workbook
• Handouts
• The 3Spirit PREVENT Safeguarding tool / Additional Tools
• Cascade safeguarding infographic resources

How long is the course?

The guided learning hours for this course are 22. The course is delivered over two days. However, additional time should be allocated to complete the workbook.

How is the course assessed?

The course is accredited and therefore course candidates must complete the course assessment to achieve the award and the Level 5 Managers Safeguarding accreditation.

The Managers Safeguarding Level 5 course assessment includes:

• Completion of a workbook
• Embedded course activities
• Completion of a Safeguarding PREVENT Plan

Why should you complete this course? What is in it for you?

Investing in training in the short term can be preventative and reduce costs in the long term. Safeguarding inquiries prove to be costly to services.

As an accredited course, our Managers Safeguarding Level 5 course offers great employment prospects to potential future employers.

This course offers enhanced skills and can also be used in conjunction with a teaching qualification by individuals wishing to deliver safeguarding training in their own service. Cascade safeguarding infographic resources are available to support teaching and learning in team meetings or in training.

What is the location, date and time of the course?

The course will first run in the Kayani Avenue, Red Community Centre, London. The post code of the venue is N42HF. The course will be delivered over two days, the 16th and 17th of December 2019 between 10am and 4pm.

The course will then run again in the Jericho Foundation 196-198, Edward Road, Balsall Heath, Birmingham. The post code of the venue is B129LX . The course will be delivered over two days, the 5th and 6th of March 2020 between 10am and 4pm.

What is the cost of the course and what are the payment options?

The cost of the course is £530 + £106 VAT. This needs to be paid before the start of the training. If you book a place on the course on the day of the taster session, you will receive a £30 discount. Refunds will only be applicable if a 30 days notice is provided. You can us pay over monthly/termly installments. Please do contact us to discuss payment options that would be suitable to you. You contact us via email at info@3spirituk.com or call us on 01442 531105.

Book London Course

You can book a spot onto the London course here.

Book Birmingham Course

You can book a spot onto the Birmingham here.

I am still not sure if this course is relevant. Can I have more information? (FREE Taster)

We are running a FREE taster Managers Safeguarding session on 20th of September in London between 10am and 1pm. Come along and find out more about it. You can book yourself a spot on the free taster session here.

Don’t forget to follow us on social media to receive updates on the taster session and accredited course:

• Click here to follow us on Twitter

• Click here to follow us on Facebook

• Click here to follow us on Instagram

• Click here to sign up to our Newsletter

Course Outcomes

The aim of this course is to develop skills in leadership in safeguarding

Day 1

1. Describe the aims of safeguarding
2. Explain the legislative framework for safeguarding
3. List key underpinning policies to supporting adults at risk

  1. MCA and consent to care and treatment
  2. Health and safety
  3. Person-centered planning
  4. Positive risk taking
  5. Learning and development
  6. Recording and sharing information
  7. Recruitment

4. Analyse how the 6 key principles underpin safeguarding
5. Explain the key principle of proportionality
6. Analyse the difference between safeguarding and protection
7. Explain physical, psychological, sexual, financial and material abuse and neglect and acts of commission in relation to own service

Day 2

8. Explain organisational, domestic, discrimination, modern slavery and self-neglect in relation to own service
9. Identify associated crimes
10. Describe the duty to protect children and think family
11. Explain the importance of whistleblowing and sharing information
12. Describe how Making Safeguarding Personal supports rights
13. Describe risk factors and ways to reduce them
14. Give examples of restrictive practices and ways to reduce them
15. Analyse how prevention strategies can lead to positive outcomes
16. Analyse how safeguarding plans inform strategy
17. Explain how to record and respond to abuse appropriately
18. Explain the process of enquiry
19. Describe how to support people to safeguard themselves
20. Describe the role of The Safeguarding Board
21. Explain how we learn from SAR’s to underpin policy development and quality assurance

Share Us
Follow Us

3SpiritUK Complaints Policy

3SpiritUK Complaints Policy

Version:                                1

Date:                                     July 2019

Reviewed By:                      Reginald Merritt

Reason for Review:           Policy Review

Next Review:                      July 2020

 

CONTENTS

1. POLICY STATEMENT

2. EARLY RESOLUTION

3. LOCAL STAGE

4. EXTERNAL STAGE

5. CONFIDENTIALITY

 

1. POLICY STATEMENT

1.1 This complaint policy is part of the commitment of 3SpiritUK to provide the best possible service. A complaint is an expression of dissatisfaction by one or more learners about action or lack of action by 3SpiritUK, or about the standard of service provided by or on behalf of 3SpiritUK. 3SpiritUK aims to operate a fair and transparent complaints procedure to all stakeholders. The scope of this policy covers learners, customers and associates.

Complaints will be investigated and replied to in an efficient, courteous and sympathetic manner by staff suitably qualified to investigate. 3SpiritUK considers all complaints as an opportunity to improve the service that we provide. All complaints are dealt with objectively but without prejudicing the outcome. The approach taken will be both honest and fair to both the complainant and those complained against.

1.2 Wherever possible, concerns raised by learners should be resolved informally without recourse to formal procedures. If a learner, customer or associate has a complaint about any aspect of 3SpiritUK, it should be raised with an appropriate person at the earliest opportunity. 3SpiritUK believes that all complaints should be thoroughly investigated and if appropriate, an apology given to the complainant or those complained against.

1.3 If the leaner, customer or associate is unable to resolve the complaint informally, or is dissatisfied with the outcome, this complaints procedure shall be followed. Complaints by a leaner with a registered disability about the provision of reasonable adjustments for teaching and assessment shall be given priority and dealt with urgently, in order to prevent prejudice to the learner that might be caused by any delay.

1.4 Complaints will cover general issues relating to the running of the centre and must be first resolved informally. Any complaints regarding the decisions of an external body (e.g. Awarding body) on learner’s progress, assessment or awards will be dealt with under the appeals within the Examinations Policy. Therefore, the complaints procedure involves three stages:

  • Early Resolution
  • Local Stage
  • External Body Stage

1.5 Learners may raise complaints jointly.

1.6 Complaints must be brought promptly. 3SpiritUK will not accept complaints that are made longer than 30 days after the fact, unless there is good reason for the delay.

1.7 Any on-program learner may bring a complaint under this procedure. Any former learners may also bring a complaint under this procedure within 30 days after the fact, but only if the complaint could not reasonably have been brought while he or she was on-program.

1.8 Anonymous complaints may only be accepted at the discretion of the Centre Manager.

1.9 Complaints about the decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards will be dealt with in the External Stage of this procedure and will be raised under the appeals procedure within the Examinations Policy.

1.10 Claims for compensation for personal injury cannot normally be brought under this procedure but may be accepted at the discretion of the Centre Manager.

 

2. EARLY RESOLUTION

2.1 Initially, all involved should make every effort to resolve the matter at a local level amongst themselves through discussion and any remedies agreed. If the complaint is from a learner, this could include liaising with relevant others such as the internal moderator. If the complaint is from a customer, this might mean liaising with the trainer/ associate to establish facts as this may be a simple clarification of a misunderstanding. This attempt at resolution is more likely to be resolved if there is an atmosphere where there is no prejudice or discrimination. Therefore, it is expected that a person to whom a complaint is brought informally should seek to resolve any concerns that have been raised. If following a discussion of the concerns, or where the concerns raised involve interpersonal relationships, and where he or she considers it appropriate, he or she may recommend that a facilitated discussion takes place or that the matter is referred to mediation. Both of these are voluntary and will only take place if all parties agree. However, 3SpiritUK encourages the informal early resolution of issues through these means where appropriate.

2.2 Where appropriate, the person to whom a complaint is brought informally may refer the concerns to be dealt with under the appropriate disciplinary procedures or other relevant policy.

 

3. LOCAL STAGE

3.1 Where early resolution of the complaint is not possible, the learner, customer or associate may invoke the Local Stage by putting the full complaint in writing to the Centre Manager. This record of the complaint must include details of the early resolution sort, those contacted, those involved and the outcome of this stage.

3.2 The record of complaint must set out the details of the complaint and state the desired outcome. Any evidence on which the complaint is based must also be submitted.

3.3 On receipt of the complaint the Centre Manger will acknowledge receipt within 3 working days. In some cases, the Centre Manger may be able to resolve the complaint without continuing through the Local Stage.

3.4 The Centre Manger may request further information and evidence or decide to meet with the learner(s) to discuss the complaint. All those concerned will have the right to access the information regarding the complaint and to attend relevant meetings accompanied by their own choice of support which could mean learner(s) brings a friend, relative or colleague with them to any meetings.

3.5 If the matter concerns decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards this will be dealt with under the appeals procedure within the Examinations Policy as detailed in the External Stage of this policy and the Local Stage will no longer be followed. An informal assessment of the potential appeal must be made by the Centre Manager to ascertain if the issue can be resolved before it goes to a formal appeal. The Centre Manager will respond to all concerned within the timeframe specified in the Examinations Policy which is 10 days or less at time of this policy review. Please refer to the Examinations Policy.

3.6 Where there is an indication that the complaint will stay at the Local Stage, the Centre Manager will investigate the complaint and provide a response to all concerned, in most cases, within 21 days. This may include an adjournment if necessitated by the need for additional information; however, it is desirable that this response will be a final decision relating to the complaint.

3.7 The decision of the Centre Manager will be final. However, in special situations, the complainant may refer to the relevant external body within their statutory limitation where the matter concerns the administrative abilities of 3SpiritUK.

 

4. EXTERNAL STAGE

4.1 Where a complaint is received in the Local Stage and the Centre Manager has deemed this to be in regard to the decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards; this will be dealt with under the appeals procedure within the Examinations Policy.

4.2 Centre Manger must request, if not already received, all relevant information as laid out in the appeals procedure within the Examinations Policy.

4.3 Centre Manger will review the complaint and will write to all concerned with their decision within the time frame set under the appeals procedure as detailed in the Examinations Policy. The Centre Manager may deem there is no further action or an official Appeal may be made to the relevant Awarding Body within the time frame set under the appeals procedure as detailed in the Examinations Policy. Please refer to the Examinations Policy.

 

5. CONFIDENTIALITY

5.1 If information is to be kept confidential, the learner should make this clear to the person to whom a complaint is made. Learners should understand that in exceptional circumstances, it may be difficult for confidentiality to be respected; for instance, where a criminal offence has been disclosed. Learners should also understand that in some circumstances the demand for confidentiality may make it difficult for the 3SpiritUK to assist them with their complaint.

5.2 Records of all complaints will be held available for examination for 3 years in line with the Data Protection Policy and General Data Protection Regulation (GDPR).

Share Us
Follow Us

Become a Certified Trainer in LD & Dementia

Train the Trainer in Learning Disability and Dementia Programme

Successful completion of this course will qualify candidates to teach LD & Dementia Training for the next 3 years.

People with learning disabilities are now living significantly longer. However, as our population grows, they face age related health challenges. This includes conditions like Dementia, Delirium, Hearing Loss, Sight Loss and many other conditions that would cause difficulties to older individuals with learning disabilities. Where there are multiple co-morbidities present in a person with LD, accessing a timely diagnosis and supporting their independence remains a key challenge. This makes working & caring for older individuals with learning disabilities more complex, which if not addressed, would lead to increasingly poor outcomes for them.

Key Facts:

Approximately 50% of people with Down Syndrome will go on to develop dementia, and 45% of them now live to over 60. Dementia may also be difficult to spot in this group because of the complex presentation.

People with a learning disability are 3 times more likely to develop dementia.

Support staff working in learning disability services need to be appropriately trained to spot dementia signs and be able to work proactively to determine individuals at risk. Once someone develops dementia, staff need to be trained in how to manipulate the social and physical environment to enable the person to function optimally through the progression of the condition. Rather than commissioning external trainers to train your staff members on Learning Disabilities & Dementia, you can train them internally (by qualifying a few to teach Learning Disability & Dementia training), which would save you costs in both the short and longer terms. Having a trained workforce will also enable you to work proactively in identifying those at risk of dementia and putting in place early interventions, saving money down the line.

This course is a 3-Day course over a period of 2 months, after which candidates will be granted a certificate that will enable them to start delivering LD & Dementia training for 3 years from the day of receiving their certificates!!

Course Specifications

Click here to learn more about this programme.

Cost of the Course

The cost of the course is £649.99, which includes all registration and VAT costs. The price of the course reflects the LD & Dementia teaching qualification candidates would achieve upon successful completion of the course.

Book Course

Interested in booking a place on the course? You can contact us here or call us on 01442 531105.

Payment Options also Available

You can pay over termly installments. Please contact us to discuss payment options that would be suitable to you.

Share Us
Follow Us

Clinical Courses – Percutaneous Endoscopic Gastrostomy Care (PEG)

Course Outline

This course is aimed at Registered Nurses and Healthcare Assistants who are involved in supporting people with PEG feeding tubes across a range of settings. The course includes describing a PEG feeding tube, reasons for insertion, potential complications and ways to maintain a safe PEG feeding tube.

Learning Outcomes

By the end of the course candidates will be able to:

  • Describe what is meant by a percutaneous endoscopic gastrostomy feeding tube.
  • Explain why a person may require a PEG feeding tube.
  • Describe how to care for PEG feeding tubes adhering to infection control policies.
  • Explain how to administer food, fluid, and/or medication safely.
  • Describe the potential complications of a PEG feeding tube and how to respond to complications.
  • Identify why, and how, to provide effective mouth care.
  • Describe the possible impact upon a person when not being able to ingest food and fluids orally.

Book onto the Course

Interested in learning more and/or booking onto the course ? You can contact us here or call us on 01442 531105.

Share Us
Follow Us

Clinical Courses – Bowel Care

Course Outline

This course is aimed at Registered Nurses and Healthcare Assistants who are involved in supporting bowel care across a range of settings. The course includes the basic anatomy and physiology of the lower bowel, the causes and consequences of constipation and faecal incontinence and person-centred strategies to alleviate bowel problems.

Learning Outcomes

By the end of the course candidates will be able to:

  • Describe the basic anatomy and physiology of the lower bowel.
  • Describe the principles of maintaining a healthy bowel.
  • Identify the different types of stools. 
  • Describe the common causes of faecal incontinence.
  • Identify the relationship between dignity and promoting bowel function.
  • Identify the process of holistic assessment to identify causative factors of bowel problems.
  • Describe strategies to promote bowel action using a person-centred approach.
  • Identify the roles of the multidisciplinary team who may be involved in prompting bowel function.
  • Identify own boundaries in providing bowel care and when to report and record concerns. 

Book onto the Course

Interested in learning more and/or booking onto the course ? You can contact us here or call us on 01442 531105.

Share Us
Follow Us

Clinical Courses – Catheter Care

Course Outline

Our course is aimed at Registered Nurses and Healthcare Assistants who care for people with urinary catheters in a variety of settings. Candidates will cover theoretical underpinning and practice catheter care in a simulated setting.

It is recommended following the training that practitioners undergo competency observations within their workplace in obtaining a catheter specimen of urine (CSU), changing urinary drainage systems, emptying a urine bag or catheter valve and bag positioning and support (Catheter Care RCN).

Learning Outcomes

By the end of the course candidates will be able to:

  • Describe the basic anatomy and physiology associated with the urinary tract. 
  • Describe the reasons why a catheter may be required.
  • Describe how to measure urine output and monitor for abnormalities.
  • Describe the risks and potential complications of urinary catheters. 
  • Describe how to provide catheter care adhering to infection control policies.
  • Identify why it is important to assess a person to ensure catherisation is still required.
  • List the dignity ‘do’s and consider how these are embedded when supporting a person with a catheter.

Book onto the Course

Interested in learning more and/or booking onto the course ? You can contact us here or call us on 01442 531105.

Share Us
Follow Us

Dementia Care Level 2 Certificate

Name of Course

TQUK Level 2 Certificate in the Principles of Dementia Care (RQF)

Who is the course suitable for?

Anybody working in the health and adult care setting.

Entry Requirements

There are no specific entry requirements however learners should have a minimum of level one in literacy or equivalent.

The qualification is suitable for learners of 16 years of age and above.

Qualification Purpose

The TQUK Level 2 Certificate in the Principles of Dementia Care (RQF) develops learners’ knowledge and understanding of what dementia is and how to support individuals with dementia, including understanding a range of theoretical models of dementia and types of dementia. Learners will look at   the role of carers in the care and support of individuals with dementia. In particular, the administration of medication to individuals with dementia using a person-centred approach, how to communicate with individuals who have dementia and understand behaviour in the context of dementia.  The benefits of engaging in activities are also explored.  This qualification is intended to update and continue the professional development of learners and to develop knowledge/skills relevant to occupational specialisation.

Cost of the Course

Funding opportunities may be available.

Mandatory Units/Course Content

Unit

Level Guided Learning Hours Credit Value
Dementia Awareness 2 17 2
The person-centred approach to the care and support of individuals with dementia 2 17 2
Understand the factors that can influence communication and interaction with individuals who have dementia 2 18 2
Understand equality, diversity and inclusion in dementia care

2

20 2
Understand the administration of medication to individuals with dementia using a person-centred approach 3 15 2
Understand behaviour in the context of dementia 2 20 3
Understand the Benefits of Engaging in Activities in Social Care

2

16

2

Length of Course

123 Guided Learning Hours (GLH) over 6-9 months.

Assessment

The assessment for the course will be undertaken through a range of workbooks.

Progression Prospects

Successful learners can progress to other qualifications such as:

  • TQUK Level 2 Diploma in Care
  • TQUK Level 3 Diploma in Adult Care
  • TQUK Level 2 Certificate in Understanding End of Life Care
  • Level 3 Certificate in Dementia Care
  • TQUK Level 3 Diploma in Healthcare Support

Delivery Methods

Delivery methods for the course may vary but will involve either taught sessions or distance learning.

Learners must complete all 7 mandatory units.

Share Us
Follow Us

End of Life Care Awareness Level 3 Award

Name of Course

TQUK Level 3 Award in Awareness of End of Life Care (RQF).

Who is the course suitable for?

Anybody working in a role that involves end of life care or anybody aiming to develop their knowledge of end of life care.

Entry Requirements

There are no specific entry requirements however learners should have a minimum of level two in literacy and numeracy or equivalent.

The qualification is suitable for learners of 16 years of age and above.

Qualification Purpose

The purpose of the qualification is to develop the learner’s understanding of working in end of life care; how to provide support when working in end of life care and how to support individuals during the last days of life. It is relevant as an introduction for those working or planning to work in a role which involves end of life care.

Cost of the Course

Funding opportunities available.

Mandatory Units/Course Content

Unit Level Guided Learning Hours Credit Value
Understand how to work in end of life care 2 28 3
Understand how to provide support when working in end of life care 3 33 4
Understand how to support individuals during the last days of life 3 28 3

Length of Course

89 Guided Learning Hours (GLH) over 4-6 weeks.

Assessment

The assessment for the course will be undertaken through a range of workbooks.

Progression Prospects

Successful learners can progress to other qualifications such as:

TQUK Level 3 Certificate in the Principles of End of Life Care

TQUK Level 3 Diploma in Adult Care

TQUK Level 2 Award in Awareness of Dementia

TQUK Level 3 Diploma in Healthcare Support

TQUK Level 2 Certificate in the Principles of Dementia Care

Delivery Methods

Delivery methods for the course may vary but will involve either taught sessions or distance learning.

Learners must complete all 3 mandatory units.

Share Us
Follow Us

Health and Adult Care Level 2 Diploma

Name of Course

TQUK Level 2 Diploma in Care (RQF).

Who is the course suitable for?

Anybody working in the health and adult care setting.

Entry Requirements

The qualification develops competences and therefore learners must be in paid or voluntary work to enable assessment to take place.

There are no other specific entry requirements however learners should have a minimum of level one in literacy and numeracy or equivalent.

The qualification is suitable for learners of 16 years of age and above.

Qualification Purpose

The TQUK Level 2 Diploma in Care (RQF) is suitable for learners working in a wide range of roles in a health and adult care settings. The qualification develops competence therefore learners must be in paid or voluntary work to enable assessment to take place.

The content links with the knowledge and skills required for the Apprenticeship standards ‘Adult Care Worker’ and ‘Healthcare Support Worker’. The content is applicable to a variety of roles, such as:

  • Adult care worker
  • Healthcare assistant/support worker
  • Personal assistant

Cost of the Course

Funding opportunities may be available.

Mandatory Units/Course Content

Unit Level Guided Learning Hours Credit Value
Communication in care settings 2 20 3
Handle information in care settings 2 10 1
Personal development in care settings 2 23 3
Implement person-centred approaches in care settings 2 39 5
Equality and inclusion in care settings 2 17 2
Health, safety and wellbeing in care settings 2 33 4
Responsibilities of a care worker 2 16 2
Duty of care 2 7 1
Safeguarding and protection in care settings 2 26 3

In addition to the mandatory units, there are 119 optional units (minimum of 22 credits from the optional units) that you would be required to choose from for completing the course. Optional units can be selected which relate specifically to the setting / role.

Length of Course

Total Qualification Time for this course is 460 Hours (243 from the mandatory units and at least 217 from the optional units) over 6-9 months.

Assessment

The assessment for the course will be undertaken through a range of workbooks and an assessment in the workplace.

Progression Prospects

Successful learners can complete a relevant apprenticeship or progress to other qualifications such as the Level 3 Diploma in Adult Care or Level 3 Diploma in Healthcare Support and to the advanced apprenticeship.

Delivery Methods

Delivery methods for the course may vary but will involve either taught sessions or distance learning.

In order to receive certification for the course, a total of 46 credits must be achieved. The mandatory units listed in the Mandatory Units/Course Content section carry a total of 24 credits. Therefore, a minimum of 22 credits from the optional units must be completed for obtaining the diploma certification.

Share Us
Follow Us