A Level 5 Diploma in Leadership and Management for Adult Care

Level 5 Diploma in Leadership and Management for Adult Care

This qualification brings excellent career opportunities as it is the required qualification to be a Registered Manager with the CQC. It provides learners with the opportunity to understand the role of the care service manager by taking a strategic view of the business, understand how to work effectively with teams and organisations, how to deliver progressive outcome-based care and how to drive quality.

Qualification Information Sheet

Download the qualification information sheet here

Who should complete the Level 5 Diploma in Leadership and Management for Adult Care?

To complete this qualification, you need to be working in a real work setting as a leader or manager. This course is suitable for people working in both residential and community settings and both regulated and unregulated services. You need to be able demonstrate that you have responsibilities that enable you to generate the required evidence at level 5.

It is recommended that candidates have previously completed a level 3 or 4 Diploma in Adult Care. This qualification is also suitable for people who are starting up services. See below in the ‘Why should I do my qualification with 3 Spirit UK?’ section additional support provided for start-ups.

Why should I do my qualification with 3 Spirit UK?

3 Spirit UK is an established social enterprise and Centre of Excellence with Skills for Care. We offer
over 300 courses in health and social care and offer specialisms in autism, dementia, learning disabilities, mental health, health and safety and safeguarding.

Our Care Start Up package also includes support with Registered Managers interviews and
understanding governance and regulatory processes.

How long is the qualification?

The minimum Guided Learning Hours are 562. The qualification should take between 9 – 18 months.

What is involved in the qualification and how is it assessed?

You will be required to:

  • Meet with your assessor at least once a month
  • Complete all assignments on time
  • Generate evidence from your workplace
  • Be observed in practice
  • Access learning resources and upload evidence onto an online portfolio

Learners must achieve a minimum of 80 credits to achieve the Level 5 Diploma in Leadership and
Management for Adult Care (RQF). Learners must achieve 60 credits from mandatory units and the
remaining credits from the optional units (See Qualification Units Below).

What is the cost of the qualification and what are the payment options?

The cost of the course is £2500 + VAT. This needs to be paid before the start of the training. Refunds will only be applicable if at least 30 days’ notice is given before the agreed course start date. You can pay over monthly/termly installments. Please do contact us to discuss payment options that would be suitable to you. You contact us via email at info@3spirituk.com or call us on 01442 531105.

Is there funding towards the qualification?

You can claim up to £1500 from Workforce Development Funds (Skills for Care). To find out where
your local partnership is, call Skills for Care on 0113 241 1275. You must be ‘Adult Social Care
Workforce Data Set’ compliant. To find out more about this, access the Skills for Care help pages.

Qualification Core Units

1. Principles of leadership and management in adult care

2. Lead and manage a team within adult care

3. Governance and regulatory processes in adult care

4. Communication and information management in adult care

5. Partnership working in adult care

6. Outcomes based person-centered practice in adult care

7. Manage continuous improvement in adult care

8. Equality, diversity and inclusion in adult care

9. Supervision and performance management in adult care

10. Resource management in adult care

11. Safeguarding and protection in adult care

12. Risk-taking and risk management in adult care

13. Managing concerns and complaints in adult care

14. Manage self for leadership in adult care

15. Decision making in adult care

16. Entrepreneurial skills in adult care

17. Innovation and change in adult care

Have more questions or would like to learn more?

You can email us at info@3spirituk.com or call us on 01442 531105.

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Psychosis Training

Course Outcomes

  • Describe the various models of mental disorder
  • Explain the umbrella term of Psychosis
  • Identify the core elements of Psychotic experience
  • Describe the possible causes of Psychosis including stress, vulnerability and trauma
  • Describe Medical, Social and Psychological strategies for working with Psychosis
  • Identify possible relapse indicators
  • Describe the process of developing a clinical crisis care plan
  • Identify appropriate safety and containment strategies as appropriate (including use of Mental Health Act and Medication)

Book Course

You can book this course by emailing us at holly@3spirituk.com with your details and training requirements.

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Dual Diagnosis

Course Outcomes

  • Describe the impact of substance abuse on individuals and families
  • Explain the impact of substance misuse on individuals who are experiencing a mental illness
  • Identify risks associated with substance use in mental health
  • Describe the role/impact of trauma, stress and vulnerability
  • Explain the trans-theoretical model of change
  • Explain the role of Motivational Interviewing
  • Identify the key legal themes in the MHA, MCA and when they may apply
  • Outline key national guidance and best practice in this area
  • Explain the importance of partnership working and identify ways to work effectively with other services to provide care for this client group

Book Course

You can book this course by emailing us at holly@3spirituk.com with your details and training requirements.

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Mini Medics (First Aid for Schools)

Course Profile

The Education Secretary has introduced new guidance stating that all children in schools should receive basic First Aid training. This course has been designed to meet that policy directive, as there are plans to introduce this programme onto the school curriculum. Specially designed for people under the age of 16, this course uses engaging resources and is delivered interactively. It is delivered over 3 hours consisting of theory and practical training. Each student will receive a worksheet and a fully illustrated 32-page ‘First Aid and Defibrillation for Children’ book, including a ‘cut-out’ Mini Medics® certificate of attendance. They will also get a unique syringe pen in red or blue or choose a pencil set.

Course Outcomes

  • Explain what First Aid is
  • Identify what should be in a First Aid kit
  • Effectively apply the Primary Survey (ABC) when assessing a casualty
  • Describe how to keep themselves safe in an emergency
  • Explain how to communicate and contact emergency services
  • Demonstrate the Recovery Position for an unconscious, breathing casualty
  • Administer cardio-pulmonary resuscitation (CPR) safely and effectively
  • Administer first aid to a casualty who:
  1. is choking
  2. is bleeding
  3. is in shock
  4. is having an asthma attack

Book Course

In order to book this course, you can drop us an email at holly@3spirituk.com with your details and training requirements or call us on 01442 531105.

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Care Act and Funding Decisions

The relationship between a carer, support provider and the funding local authority is a critical part of the well-being of the person being supported.

However, many support providers find a ‘contract management’ approach to that relationship can often feel one sided. Providers are often excluded from the statutory decision-making processes that result in the contract. All too often, providers are the people who first become aware of a change in needs for the person they are supporting but find themselves caught in wearing budget re-negotiations that don’t always feel connected to the person, their needs and the capacities of the service.

This course provides an insight for support providers into the decision-making processes within the Care Act. Systematically understanding how local authorities are required to make eligibility, planning and funding decisions will empower you to be an informed participant in that process. It will enable you to better advocate for the needs of the person you support, and to constructively challenge decisions you feel are inadequate or wrong.

This course will help you navigate through the Care Act decision making processes, explaining the key duties and the relevant case law that helps us build up a clear picture about how decisions must be made. It will support you to challenge funding decisions on a legitimate and clearly argued basis.

Who should attend the Care Act and Funding Decisions Course?

This course is suitable for managers and senior managers of care and support services who are commissioned under the Care Act for named individuals. No prior knowledge of the Care Act is required.

All participants will receive a certificate of attendance.

What resources would be made available to the course attendants?

Candidates will receive a workbook alongside the exercises, scenarios and a curated ‘at a glance’ reference resource of relevant excerpts from the Act and statutory guidance.

How long is the course?

The course will be delivered over one day and will run from 10am to 4pm.

What is the location, date and time of the course?

The course will run at the Kayani Avenue, Redmond Community Centre, London. The post code of the venue is N4 2HF. The course will be delivered on the 30th of January 2020 between 10am and 4pm.

How can I find out more about this course?

We will be hosting a live video/event on our Facebook Page on the 5th of December 2019 through which we will inform the public more about the course. The live video will allow viewers to post their thoughts & questions about the course, and our trainer (who will deliver the course) will be answering the relevant questions that come up. There will also be a bite-size video released after the completion of the live event that will tell you about the course and how it can benefit your organisation.

The aim of this course is to develop knowledge and understanding of how statutory decisions are made about eligibility, planning and funding in adult social care.

Course Outcomes

  • Describe the key duties of the Act relevant to funding decisions
  • Explain the regulations for eligibility decisions
  • List key factors that contribute to defensible funding decisions
  1. Sufficiency
  2. Fairness
  3. Transparency
  • Analyse a complex funding decision and understand the reasons for that decision
  • Explain the basis for effectively challenging funding decisions

What is the cost of the course?

The cost of the course is £95 + VAT per person. This needs to be paid before the start of the course. Refunds will only be applicable if a 30 days’ notice is provided.

Book Course

You can book a place(s) onto the course by emailing us at holly@3spirituk.com with your details and training requirements, or by booking a ticket(s) on our Eventbrite platform here. It must be noted that if you choose to book over Eventbrite, Eventbrite will charge additional non-refundable fees.

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A Managers Safeguarding Level 5 Accredited Course

Managers Safeguarding Level 5 Accredited Course

Having a strong safeguarding strategy should be at the heart of all social care practice. However, many services fail to deliver a preventative approach to safeguarding and instead have a disproportionate approach to protection, are predominately reactive and fail to learn from mistakes. Systematically applying the 6 key principles of safeguarding can help cultivate a reflective service that learns and develops from its errors and near misses.

This course will prepare managers to have a strategic view of safeguarding in their own service. It will help them to determine the links between strength-based approaches, positive risk taking and Making Safeguarding Personal. It will help managers to understand the broader role of risk assessments as well as how to adopt creative approaches to fostering a shared vision and competency in their own teams. It will encourage managers to focus on quality of life, working preventatively, understanding proportionality and fostering stronger partnerships that will strengthen their safeguarding service.

Through group discussion and assessed work, the Managers Safeguarding Level 5 course delegates will develop a range of safeguarding strategies and a prevention plan.

This course is accredited with Advantage Accreditation Body to a Level 5. Candidates must complete all assessed work to pass the course. The course is delivered over two days and learners must attend both dates.

Course Information Sheet

Download the course information sheet here.

Who should attend the Managers Safeguarding Level 5 course?

This course is suitable for managers and senior managers. Staff attending should have already completed a basic understanding of safeguarding and should have some strategic/management responsibility in the service they work in.

What resources would be made available to the course attendants?

Candidates will receive:

• Workbook
• Handouts
• The 3Spirit PREVENT Safeguarding tool / Additional Tools
• Cascade safeguarding infographic resources

How long is the course?

The guided learning hours for this course are 22. The course is delivered over two days. However, additional time should be allocated to complete the workbook.

How is the course assessed?

The course is accredited and therefore course candidates must complete the course assessment to achieve the award and the Level 5 Managers Safeguarding accreditation.

The Managers Safeguarding Level 5 course assessment includes:

• Completion of a workbook
• Embedded course activities
• Completion of a Safeguarding PREVENT Plan

Why should you complete this course? What is in it for you?

Investing in training in the short term can be preventative and reduce costs in the long term. Safeguarding inquiries prove to be costly to services.

As an accredited course, our Managers Safeguarding Level 5 course offers great employment prospects to potential future employers.

This course offers enhanced skills and can also be used in conjunction with a teaching qualification by individuals wishing to deliver safeguarding training in their own service. Cascade safeguarding infographic resources are available to support teaching and learning in team meetings or in training.

What is the location, date and time of the course?

The course will run 3 times throughout 2020 at the Kayani Avenue, Redmond Community Centre, London. The post code of the venue is N4 2HF. The course will be delivered over two days between 10am and 4pm on:

  • 27th and 28th of April 2020
  • 22nd June and 23rd June 2020
  • 26th August and 27th August 2020

The course will also run 3 times throughout 2020 at the Jericho Foundation 196-198, Edward Road, Birmingham. The post code of the venue is B129LX . The course will be delivered over two days between 10am and 4pm on:

  • 14th and 15th of September 2020
  • 17th and 18th of December 2020

What is the cost of the course and what are the payment options?

The cost of the course is £547 + VAT + Admin Fees; £699 in total. This needs to be paid before the start of the training. Refunds will only be applicable if at least 30 days’ notice is given before the course start date. Tickets cannot be transferred to alternative course dates. Admin fees are non-refundable as per Terms and Conditions. You can pay over termly instalments. Please do contact us to discuss payment options that would be suitable to you. You contact us via email at info@3spirituk.com or call us on 01442 531105.

Book Courses

You can book a spot onto any of the Birmingham and/or London cohorts here.

We are currently offering an introductory discount on our Level 5 Safeguarding course running in Birmingham on 5th and 6th March 2020. You can learn more about this here.

Course Outcomes

The aim of this course is to develop skills in leadership in safeguarding

Day 1

1. Describe the aims of safeguarding
2. Explain the legislative framework for safeguarding
3. Describe key underpinning policies to support adults at risk

  1. MCA and consent to care and treatment
  2. Health and safety
  3. Person centered planning
  4. Positive risk taking
  5. Learning and development
  6. Recording and sharing information
  7. Recruitment

4. Analyse how the 6 key principles underpin safeguarding
5. Explain the key principle of proportionality
6. Explain what is meant by prevention and protection within safeguarding
7. Explain physical, psychological, sexual, financial and material abuse and neglect and acts of commission in relation to own service

Day 2

8. Explain organisational, domestic, discrimination, modern slavery and self-neglect in relation to own service
9. Identify associated crimes
10. Describe the duty to protect children and think family
11. Explain the importance of whistleblowing and sharing information
12. Describe how Making Safeguarding Personal supports rights
13. Describe risk factors and ways to reduce them
14. Give examples of restrictive practices and ways to reduce them
15. Describe how prevention strategies can lead to positive outcomes
16. Complete the safeguarding prevention audit tool
17. Analyse how safeguarding plans inform strategy
18. Explain how to record and respond to abuse appropriately
19. Explain the process of enquiry
20. Describe how to support people to safeguard themselves
21. Describe the role of The Safeguarding Board
22. Explain how we learn from SAR’s to underpin policy development and quality assurance

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3SpiritUK Complaints Policy

3SpiritUK Complaints Policy

Version:                                1

Date:                                     July 2019

Reviewed By:                      Reginald Merritt

Reason for Review:           Policy Review

Next Review:                      July 2020

 

CONTENTS

1. POLICY STATEMENT

2. EARLY RESOLUTION

3. LOCAL STAGE

4. EXTERNAL STAGE

5. CONFIDENTIALITY

 

1. POLICY STATEMENT

1.1 This complaint policy is part of the commitment of 3SpiritUK to provide the best possible service. A complaint is an expression of dissatisfaction by one or more learners about action or lack of action by 3SpiritUK, or about the standard of service provided by or on behalf of 3SpiritUK. 3SpiritUK aims to operate a fair and transparent complaints procedure to all stakeholders. The scope of this policy covers learners, customers and associates.

Complaints will be investigated and replied to in an efficient, courteous and sympathetic manner by staff suitably qualified to investigate. 3SpiritUK considers all complaints as an opportunity to improve the service that we provide. All complaints are dealt with objectively but without prejudicing the outcome. The approach taken will be both honest and fair to both the complainant and those complained against.

1.2 Wherever possible, concerns raised by learners should be resolved informally without recourse to formal procedures. If a learner, customer or associate has a complaint about any aspect of 3SpiritUK, it should be raised with an appropriate person at the earliest opportunity. 3SpiritUK believes that all complaints should be thoroughly investigated and if appropriate, an apology given to the complainant or those complained against.

1.3 If the leaner, customer or associate is unable to resolve the complaint informally, or is dissatisfied with the outcome, this complaints procedure shall be followed. Complaints by a leaner with a registered disability about the provision of reasonable adjustments for teaching and assessment shall be given priority and dealt with urgently, in order to prevent prejudice to the learner that might be caused by any delay.

1.4 Complaints will cover general issues relating to the running of the centre and must be first resolved informally. Any complaints regarding the decisions of an external body (e.g. Awarding body) on learner’s progress, assessment or awards will be dealt with under the appeals within the Examinations Policy. Therefore, the complaints procedure involves three stages:

  • Early Resolution
  • Local Stage
  • External Body Stage

1.5 Learners may raise complaints jointly.

1.6 Complaints must be brought promptly. 3SpiritUK will not accept complaints that are made longer than 30 days after the fact, unless there is good reason for the delay.

1.7 Any on-program learner may bring a complaint under this procedure. Any former learners may also bring a complaint under this procedure within 30 days after the fact, but only if the complaint could not reasonably have been brought while he or she was on-program.

1.8 Anonymous complaints may only be accepted at the discretion of the Centre Manager.

1.9 Complaints about the decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards will be dealt with in the External Stage of this procedure and will be raised under the appeals procedure within the Examinations Policy.

1.10 Claims for compensation for personal injury cannot normally be brought under this procedure but may be accepted at the discretion of the Centre Manager.

 

2. EARLY RESOLUTION

2.1 Initially, all involved should make every effort to resolve the matter at a local level amongst themselves through discussion and any remedies agreed. If the complaint is from a learner, this could include liaising with relevant others such as the internal moderator. If the complaint is from a customer, this might mean liaising with the trainer/ associate to establish facts as this may be a simple clarification of a misunderstanding. This attempt at resolution is more likely to be resolved if there is an atmosphere where there is no prejudice or discrimination. Therefore, it is expected that a person to whom a complaint is brought informally should seek to resolve any concerns that have been raised. If following a discussion of the concerns, or where the concerns raised involve interpersonal relationships, and where he or she considers it appropriate, he or she may recommend that a facilitated discussion takes place or that the matter is referred to mediation. Both of these are voluntary and will only take place if all parties agree. However, 3SpiritUK encourages the informal early resolution of issues through these means where appropriate.

2.2 Where appropriate, the person to whom a complaint is brought informally may refer the concerns to be dealt with under the appropriate disciplinary procedures or other relevant policy.

 

3. LOCAL STAGE

3.1 Where early resolution of the complaint is not possible, the learner, customer or associate may invoke the Local Stage by putting the full complaint in writing to the Centre Manager. This record of the complaint must include details of the early resolution sort, those contacted, those involved and the outcome of this stage.

3.2 The record of complaint must set out the details of the complaint and state the desired outcome. Any evidence on which the complaint is based must also be submitted.

3.3 On receipt of the complaint the Centre Manger will acknowledge receipt within 3 working days. In some cases, the Centre Manger may be able to resolve the complaint without continuing through the Local Stage.

3.4 The Centre Manger may request further information and evidence or decide to meet with the learner(s) to discuss the complaint. All those concerned will have the right to access the information regarding the complaint and to attend relevant meetings accompanied by their own choice of support which could mean learner(s) brings a friend, relative or colleague with them to any meetings.

3.5 If the matter concerns decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards this will be dealt with under the appeals procedure within the Examinations Policy as detailed in the External Stage of this policy and the Local Stage will no longer be followed. An informal assessment of the potential appeal must be made by the Centre Manager to ascertain if the issue can be resolved before it goes to a formal appeal. The Centre Manager will respond to all concerned within the timeframe specified in the Examinations Policy which is 10 days or less at time of this policy review. Please refer to the Examinations Policy.

3.6 Where there is an indication that the complaint will stay at the Local Stage, the Centre Manager will investigate the complaint and provide a response to all concerned, in most cases, within 21 days. This may include an adjournment if necessitated by the need for additional information; however, it is desirable that this response will be a final decision relating to the complaint.

3.7 The decision of the Centre Manager will be final. However, in special situations, the complainant may refer to the relevant external body within their statutory limitation where the matter concerns the administrative abilities of 3SpiritUK.

 

4. EXTERNAL STAGE

4.1 Where a complaint is received in the Local Stage and the Centre Manager has deemed this to be in regard to the decisions of an external body (e.g. Awarding body) on a learner’s progress, assessment or awards; this will be dealt with under the appeals procedure within the Examinations Policy.

4.2 Centre Manger must request, if not already received, all relevant information as laid out in the appeals procedure within the Examinations Policy.

4.3 Centre Manger will review the complaint and will write to all concerned with their decision within the time frame set under the appeals procedure as detailed in the Examinations Policy. The Centre Manager may deem there is no further action or an official Appeal may be made to the relevant Awarding Body within the time frame set under the appeals procedure as detailed in the Examinations Policy. Please refer to the Examinations Policy.

 

5. CONFIDENTIALITY

5.1 If information is to be kept confidential, the learner should make this clear to the person to whom a complaint is made. Learners should understand that in exceptional circumstances, it may be difficult for confidentiality to be respected; for instance, where a criminal offence has been disclosed. Learners should also understand that in some circumstances the demand for confidentiality may make it difficult for the 3SpiritUK to assist them with their complaint.

5.2 Records of all complaints will be held available for examination for 3 years in line with the Data Protection Policy and General Data Protection Regulation (GDPR).

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Become a Certified Trainer in LD & Dementia

Train the Trainer in Learning Disability and Dementia Programme

Successful completion of this course will qualify candidates to teach LD & Dementia Training for the next 3 years.

People with learning disabilities are now living significantly longer. However, as our population grows, they face age related health challenges. This includes conditions like Dementia, Delirium, Hearing Loss, Sight Loss and many other conditions that would cause difficulties to older individuals with learning disabilities. Where there are multiple conditions present in a person with a learning disability, accessing a timely diagnosis and supporting their independence remains a key challenge. This makes working and caring for older individuals with learning disabilities more complex, which if not addressed, would lead to increasingly poor outcomes for them.

Key Facts: Approximately 50% of people with Down Syndrome will go on to develop dementia, and 45% of them now live to over 60. People with a learning disability are also 3 times more likely to develop dementia.

Support staff working in learning disability services need to be appropriately trained to spot dementia signs and be able to work proactively to determine individuals at risk. Once someone develops dementia, staff need to be trained in how to manipulate the social and physical environment to enable the person to function optimally through the progression of the condition. Rather than commissioning external trainers to train your staff members on Learning Disabilities & Dementia, you can train them internally (by qualifying a few to teach Learning Disability & Dementia training), which would save you costs in both the short and longer terms. Having a trained workforce will also enable you to work proactively in identifying those at risk of dementia and putting in place early interventions, saving money down the line.

This course is a 3-Day course over a period of 2 months, after which candidates will be granted a certificate that will enable them to start delivering LD & Dementia training for 3 years from the day of receiving their certificates.

Course Specifications, Learning Outcomes and Assessment Strategy

Click here to download our course information sheet, which details the aims of the Train the Trainer in Learning Disabilities and Dementia course, its learning outcomes and how candidates will be assessed.

Course Requirements

Staff attending should have already completed a basic awareness programme in dementia and should be working in a learning disability service. This course would suit individuals currently working at a level 3 senior support level.

Cost of the Course

The cost of the course is £649.99, which includes all registration and VAT costs. The price of the course reflects the LD & Dementia teaching qualification candidates would achieve upon successful completion of the course.

Learn More/Book Course

If you would like to learn more about the course, or would like to book a place onto it, you can email us here or call us on 01442 531105.

Payment Options Available

You can pay in full or over termly installments. Please contact us to discuss payment options that would be suitable to you.

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Clinical Courses – Percutaneous Endoscopic Gastrostomy Care (PEG)

Course Outline

This course is aimed at Registered Nurses and Healthcare Assistants who are involved in supporting people with PEG feeding tubes across a range of settings. The course includes describing a PEG feeding tube, reasons for insertion, potential complications and ways to maintain a safe PEG feeding tube.

Learning Outcomes

By the end of the course candidates will be able to:

  • Describe what is meant by a percutaneous endoscopic gastrostomy feeding tube.
  • Explain why a person may require a PEG feeding tube.
  • Describe how to care for PEG feeding tubes adhering to infection control policies.
  • Explain how to administer food, fluid, and/or medication safely.
  • Describe the potential complications of a PEG feeding tube and how to respond to complications.
  • Identify why, and how, to provide effective mouth care.
  • Describe the possible impact upon a person when not being able to ingest food and fluids orally.

Book onto the Course

Interested in learning more and/or booking onto the course ? You can contact us here or call us on 01442 531105.

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