- Apply appropriate listening skills, tone, pitch and pace
- Understand how good communication can increase team performance and job satisfaction
- Utilise good communication techniques to develop learning and practice
- Recognise problems in teams and develop a strategy of how to deal with it
- Identify barriers to effective communication within teams
- Understand how communicating with client’s can meet important psychological needs
- Deliver recordings which are concise and factual to improve team communication
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