Business Skills and Data Protection e-Learning
This page contains the learning outcomes of our Business Skills and Data Protection e-Learning courses. To purchase any of the courses, please get in contact with us here and indicate what e-Learning courses you would like to purchase.
Please note that all our Business Skills and Data Protection e-Learning courses are independently accredited by the CPD Standards Office, and are fully interactive and use quality e-Learning material which is highly engaging and combines animations and integrated questions. 3SpiritUK is also a Skills for Care Centre of Excellence, and is a registered training center with other independent accreditation bodies.
Our e-Learning prices start from £0.99 + VAT per license. Please contact us here for a bespoke pricing structure.
Note: Organisations who book virtual classrooms (live training) with us can apply for accessing our e-Learning free of cost. Please contact us for more information.
Our Business Skills and Data Protection e-Learning courses include:
- Bullying and Harassment
- Complaints Handling
- Conflict Management
- Customer Service Awareness
- Preventing Radicalisation
- Staff Appraisal Skills
- Stress Awareness
- Time Management Awareness
- GDPR Awareness
- Information Governance Awareness
This course has been designed to ensure that you hold an awareness level of knowledge on bullying and harassment across a variety of settings.
The main points covered are:
- Definition and Prevalence
- Types of Behaviours
- Impacts on Victims
- Supporting Victims
- Prevention
- Policies and Interventions
Purchase Course User Login Contact Us for a Free Trial
Course Outcomes and Points Covered:
- Explain the nature of complaints
- List and describe the different types of complaints
- List different complainers and how to communicate with them
- Describe ways to resolve complaints using the LAST sequence
- Explain the process for documenting complaints and giving feedback
- Describe ways to build customer loyalty through effective complaint handling
Purchase Course User Login Contact Us for a Free Trial
Course Outcomes and Points Covered:
- Define workplace conflict
- Recognise when and where conflict is occurring
- Understand the correct methods of dealing with confrontation
- Work to reduce and resolve conflict
- Seek help and advice when necessary
Purchase Course User Login Contact Us for a Free Trial
This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.
The main points covered are:
- Who your customers are
- What your customers need
- How to maintain good communication with your customers
- To project a positive company image
- To enhance customer service skills
- To start and end a call with greater confidence and efficiency
- To be able to take clear and concise messages
- To be able to demonstrate positive listening and speaking techniques
Purchase Course User Login Contact Us for a Free Trial
This course has been designed to ensure that you possess a theoretical knowledge and practical skills in supporting people to prevent radicalisation.
The main points covered are:
- Explain what the Prevent duty means for schools and childcare providers
- Make clear what schools and childcare providers should do to demonstrate compliance with the duty
- Inform schools and childcare providers about other sources of information, advice and support
Purchase Course User Login Contact Us for a Free Trial
This course has been designed to ensure that you hold an understanding of staff appraisals and related appraisal skills.
The main points covered are:
- Understanding of supervision and appraisal
- Awareness of the supervision and appraisal process
- How to carry out effective supervision and appraisal
- How the process improves delivery of care
Purchase Course User Login Contact Us for a Free Trial
Course Outcomes and Points Covered:
- Understand what causes stress and how to spot it
- Describe how stress can affect a team
- Describe ways of coping with stress
Purchase Course User Login Contact Us for a Free Trial
This course has been designed to ensure that you understand what time management is and recognising how to manage time effectively.
The main points covered are:
- Obstacles influencing time management
- What can be done to prevent poor time management
- Setting SMART goals
- Methods encouraging positive time management skills
Purchase Course User Login Contact Us for a Free Trial
Course Outcomes and Points Covered:
- Understand relevant legislation
- Define personal data
- Describe who the GDPR applies to
- List the 7 key principles
- Describe what is meant by a lawful basis for processing
- List an individual’s rights under the GDPR
- Describe what is meant by security under GDPR
- Understand the need for getting further guidance on GDPR
Purchase Course User Login Contact Us for a Free Trial
Information Governance Awareness
Course Outcomes and Points Covered:
- Understand the definition of Information Governance
- To know what laws and legislation are out there to protect personal data
- To know what types of information are there and how it needs to be protected
- To know what must be done to keep data confidential
- Understand the Data Protection Act
