Caroline Bartle – Managing Director

Caroline has worked in the health and social care sector for 23 years, qualifying as a social worker she worked across a range of services; hospital, rehab, and community working mainly with older people experiencing mental health problems.

After completing a social work degree Caroline continued her studies and graduated two further times, obtaining a MBA ( knowledge management) and Post Graduate Diploma in Dementia studies. Qualified also as a tutor and assessor Caroline continued to develop her career in learning and development and has been involved in numerous consultancy projects developing learning pathways within organisations, and supporting organisation to identify ROI from training.

Caroline is a published author in the area of dementia care training and education and now delivers her workshops to an international arena. Her specialist areas of training are leadership in dementia, positive interventions and dementia environment.

Caroline has been involved in numerous education projects from the ground up, and has developed and championed a number of knowledge management projects in the health and social care sector.

Caroline is committed to driving rehabilitative approaches to dementia care and recognises that creating new knowledge in organisations helps to protect the bottom line as well as achieve better outcomes for all.


Trish O’Hara – Lead Trainer

Trish has worked within the Health and Social Care Sector for 32 years – Gaining care experience as a ‘home help’, support worker in learning disabilities, mental health and physical disabilities.

Trish went on to manage residential and day services in London following her qualification in Advanced Management in Social Care in 1991. In 1998, Trish became a full time trainer in social care and delivering courses for support staff and management, such as, safeguarding, MCA, DOLs, working with challenge, communication, autism, positive risk, learning disabilities and dementia, effective management, supervision and train the trainer workshops, and various other workshops across the sector. Trish continues as a practitioner, providing client workshops for people with learning disabilities, mental health and older people.. Trish is a qualified Assessor to Level 5 and continues to promote best practice. Trish is a qualified Broker with the National Brokerage Network.

Trish has a passion for rights and the importance of inclusion and self directed support. It is vital to challenge the tradition of care and ensure individuals are at the centre of their decision making with positive risk taking as a focus to empowerment.


Helen Behrens – Trainer

Helen is a registered nurse who has worked with older people in a variety of clinical settings for over 30 years. To increase her understanding of dementia, particularly of person centred care, she undertook and achieved the BSc in Dementia Studies at Bradford University 2009.

Helen believes the quality of care can be improved through equipping staff with knowledge and skills.  Over the past 20 years she has worked in a variety of educational organisations, including the Alzheimer’s Society, with responsibility for developing and delivering a wide range of courses covering all aspects of health and social care: she has been involved with Diploma level 2 and 3 Care and BTEC programmes, including the role of the lead Internal Verifier.

Helen has worked substantively in acute settings to improve the quality of care for people with dementia and has a vast subject knowledge in this area. Helen has developed and delivered a cascade training programme for qualified staff which is currently in its fourth year.

In partnership with 3SpiritUK and HCPA, Helen has contributed to the East and North Hertfordshire Clinical Commissioning Group Vanguard which focuses on enhancing the skills and confidence of care home staff through a package of education and training.

Helen is an informal carer for a close family member who has Alzheimer’s disease, so has understanding of the experiences from the perspective of an informal carer, not just a professional.

Helen is a member of the Nursing and Midwifery Council and Education and Training Foundation. Helen is also a member of DETN, Dementia Pathfinders and Herts Palliative Care


Rachel Behrens – Trainer

Rachel is a registered nurse who has worked within a variety of healthcare settings and has experience across a range of specialities in areas including Intensive Care, Cardiac Medicine and Education. Rachel achieved a Masters in Nursing Science from Nottingham University and has additional professional qualifications: Mentorship, Anatomy and Physiology, and is working towards an Assessor’s Qualification.

Rachel currently works as a Clinical Nurse Educator and Skills Trainer within the NHS. She has developed and run courses ranging from single sessions such as Medicine Administration to 12 week programmes for the Care Certificate.

Prior to undertaking her nurse training, Rachel worked in in a nursing and a care home which has helped Rachel to facilitate learning within this sector.

Rachel believes improving education and training for staff in Health and Social Care settings is an important part of improving the quality of care.

Rachel is a member of the Royal College of Nursing and the Nursing and Midwifery Council.


Neil Bitting – Trainer

Neil is a highly experienced tutor who delivers a wide range of Health & Safety courses including First Aid, Health & Safety, Fire Safety and Moving & Handling. These courses are delivered in the Health & Social Care sector, EYFS and to commercial organisations.

He is a qualified Sports Therapist and spent 6 years at Cambridge United as Head Youth Therapist dealing with a wide range of acute and chronic injuries in children aged 6 – 16.

During his 2 years as a Lecturer in Sports Injuries at North Hertfordshire College he provided sports injury consultancy to the Watford FC Academy scheme and to Queens School in Bushey.

Neil is a licensed medical tutor for the Football Association and also provides support to the FA as Lead Tutor Developer for the South of England managing the quality assurance of medical tutors.

He has recently been appointed as a Medical Educator with the RFU.

He has provided physio support for FA National courses with professional and semi – professional participants.

Neil is a corporate member of the Association of First Aiders, the British Safety Council and the Royal Society of Medicine. He is registered with CIEH, QualSafe, HABC and FAA Awards for delivery of Level 2 & 3 courses.

His courses are informal and relaxed which allows participants to fully engage with the topic and have an effective learning experience.

Malcolm Couldridge – Trainer

Having worked in the commercial world for a number of years, in 1980, Malcolm moved to a career in social care, working in the voluntary, statutory and commercial sectors. Initially working with adolescents in care, he later managed services for children and adults with severe and profound learning disabilities. In the mid-‘90s, Malcolm managed a MIND drop-in service in Newham and was also commissioned by Ealing Council to undertake research into plans for a new mental health project.

Having initiated and established in-patient advocacy services in Waltham Forest and Goodmayes in the late ‘90s, he went on to manage a thriving mental health befriending service, a range of community advocacy services in Kensington and Chelsea and provided mental health advocacy within Forensic and DSPD services in Hackney. He also facilitated parenting classes for local parents in Waltham Forest through Parent Network.

Currently Malcolm is in private practice as a psychotherapist and counsellor, works for a busy EAP service in Kensington and is an accredited and qualified (PTLLS) trainer. He is also a qualified A1 NVQ assessor. In his spare time, Malcolm is a writer and musician.

Linda Miller – Trainer

Linda has worked within the Health and Social Care Sector for 34 years – Specialising in learning disabilities, working with challenge and physical disabilities.

Linda progressed to managing children and adult services within the NHS, working in respite, medium and long term care. Linda worked as a resettlement officer, devising individual packages of care for people with a range of needs.

Linda started delivering training with the NHS, for her staff members, progressing onto a full time training roles across various subjects within the NHS, from clinical care to conflict management.

Linda has had a passion for learning disabilities and has been sole the carer for her sister for 25 years, and therefore brings this perspective also to her training.

Antony Thorn – Trainer

Antony is a Director of the User-Led Co-operative, The Oxfordshire Wheel, offering training and support on all aspects of personalisation and Support Planning and Brokerage both to individuals and organizations, specialising in; Direct Payments, employing Personal Assistants and employment law, Support Planning/ Brokerage, User Led Organisations and Social Enterprise, developing/shaping the market-place and making your organization Personalisation ready.

He is also an experienced strategic commissioning manager having worked for a number of Local Authorities including Hackney, Lambeth, Solihull and Oxfordshire County Council where he had lead responsibility for Community Development, Support Planning/ Brokerage, Direct Payments and User Led Organisations.

He was also a Regional Co-ordinator and Director for the National Support Brokerage Network (NBN) covering Milton Keynes, Oxfordshire and Buckinghamshire.

He is currently Head of Operations for a national Domiciliary Care provider.

Antony has 19 years experience working in the Social Care field helping to improve the quality of life for people who use services and those who support them, focusing on Independent living and empowering people, where possible, to take as much control of their lives as possible.

Antony has completed the NBN Trainer course to train Support Brokers and is very committed to and lives by the values of the personalisation agenda. He is the author of all the Personalisation programmes for the leading E-Learning provider in the UK and has trained numerous Local Authorities and PVI sector organisations in Direct Payments, Support Planning/ Brokerage and Personal Assistant induction programmes. He has extensive experience in the strategic development of the Personalisation agenda and has the ability to influence, train and develop organisations to positively develop themselves to be market players in the new transformation of Social Care.

Stanislaw Leszko – Trainer

Stan started his career in Poland in the field of physiotherapy where he completed a five year course. Here he gained a good knowledge of anatomy and physiology, which underpins his training delivery. Over the last seven years Stan has delivered over 300 moving and positioning courses across the sector. During this time he has gained a range of relevant qualifications in People Handling and Risk assessment, as well as PTLLS (teaching).

Stan also still practices in the area within older people services and is able to use a range of examples from his current practice to illustrate points. Stan’s delivery has evolved to having a strong focus on linking theoretical and practical delivery. Stan courses are relevant, engaging and fun.

Paul Knight – Trainer

Paul has worked within the health and social care sector for 30 years, qualifying as a social worker in 1991. Paul has gained experience managing both residential and day services for people with learning disabilities and as a field social worker and manager of social work teams across a variety of London Boroughs. Paul continues to work as an independent social worker across the UK and is undertaking a qualification as a Best Interest Assessor in December 2013. Paul is a qualified Broker with the National Brokerage Network.

Paul has vast experience as both provider and purchaser of services and has supported people with learning disabilities and mental ill health to have access to direct payments and create bespoke, innovative support packages. Paul has extensive experience in Safeguarding strategies and increasing assessment of Capacity. Paul believes in positive risk taking and continues to enjoy his role as a practitioner.

Paul delivers training in What is a learning disability, Introduction to Mental Health, MCA, DOLs and Autism and a variety of other workshops.